Hot Tub Service Requests

INTEGRITY-

is the KEY element in any business is its relationship with it’s customers after the sale. At East Texas Spa customer driven expectations after the sale result in satisfied customers who, in some cases, have returned to purchase multiple spas from us over the last 3 decades!
Our MISSION is to build a local family business centered in TRUST and Honesty, be an Industry LEADER, register Warranty info, provide fast exceptional Service, create a Wellness Lifestyle you will truly enjoy, and be adaptable and conscientious to all your needs. Customers are everything…it’s the reason we are here!

UNIQUE-

At the heart of our business is a powerful, UNIQUE, and intuitive Customer Management and Point of Sale Software where all communications and action items are input for exceptional customer service. We realize LIFE is busy and customers expect on demand communication and information in real time. Our processes allow us to serve you for years to come. Many of our customers have had their spa for 20 years or more. All of the staff are readily able to input, track, and monitor aspects of sales, service, parts and customer service.

WE TAKE PRIDE IN OUR AMAZING SERVICE TEAM

We are the only hot tub dealer in East Texas that have our own in house service department. With a combined 60 years experience servicing Hot Spring Spas, Tony & Albert are certified and knowledgeable technicians who can diagnose troubleshoot and repair anything on your Hot Tub. There is nothing they haven’t seen before! We have over 2000 parts in stock & can order any part all the way back to 1977. Tony refurbishes all of our used hot tubs & they come with a one year parts & labor warranty.

UNSURPASSED-

Warranty registration gives you peace of mind that your new spa is registered and is tracked for any service issues that may arise. With a fabulous 5 year warranty AND MORE THAN 15,000 HOT TUBS SOLD LOCALLY you an rest assured your experience will be worry and stress free as well as economically frugal. Customers don’t expect their Hot Springs to work anything but flawlessly but when they don’t our TEAM knows exactly what to do. Every member plays a key role in the overall success of the Service Department and making for happy customers. Parts inventory, fleet management, scheduling and tech training are all equally important and critical to success.

EFFICIENCY-

Hot Spring® Spas leads the industry in design, engineering, and manufacturing of energy-efficient hot tubs. With Hot Spring Spas’ Energy Smart® system, each spa is built with a combination of energy-efficient features that simultaneously provide you with lower operating costs and the best value over time. Our office values are IN-SYNC with product and service efficiency.

LEADING EDGE TECHNOLOGY-

Hot Spring Spas is the world’s leading brand of hot tubs with more than 1 million sold. With a network of more than 700 independent dealers throughout North America and 70 countries around the world, Hot Spring provides customers with the highest level of quality, innovation, energy efficiency and customer support through The Absolute Best Hot Tub Ownership Experience®. Hot Spring Spas are manufactured by Watkins WellnessTM, a division of Masco Corporation, a Fortune 500 company whose products include such trusted brands as Delta® faucets, KraftMaid® cabinets and BEHR® paints. A 20 year parts availability and guarantee insure you can maintain and enjoy your hot tub without fear of parts becoming hard to get or even obsolete.

What Type of Service Do You Need?