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East Texas Hot Tub Reviews

Tyler Store

 

 

Nanette Oukrop
Nanette Oukrop
21:25 07 Nov 22
We ordered our hot tub in May and was delivered in October! We love our hot tub and all staff that we worked with were great. The guy that set it up for was very professional, nice and super helpful. We use it every day! Thanks East Texas Hot Tub crew!
Mike Lahren
Mike Lahren
06:22 05 Oct 22
I forget which kind but they only deal with one brand of tub. The lady I spoke with was very helpful and if I owned a tub from this place I would definitely shop here.
Margaret W.
Margaret W.
16:42 24 Aug 22
Interested in hot tub..several places in tyler to choose from..glad we chose this one...nice folks...always return calls...tub had a leak..very attentive to make it right..install guys amazing too...they carry a good brand of tubs I think...I highly recommend these folks.
Steve Davis
Steve Davis
20:33 22 Jun 22
Stopped by to look at a hot tub and got some useful information and looked at various options ..will update in the future if we decide to purchase
Jim Tucker
Jim Tucker
11:10 18 May 22
Great service, before and after sale. Very experienced sales and great product knowledge. Love my Hot Springs Spa. Use it almost daily. Great product. In Tyler ask for Zach.
Susan Bradbery
Susan Bradbery
20:17 19 Jan 22
Kirk Graham
Kirk Graham
02:13 01 Jan 22
Jim Haley
Jim Haley
23:47 28 Dec 21
Heidie Healy is fantastic! She is highly knowledgeable and extremely competent as a consultant. She made our purchase easy and efficient at every step. She was honest and very genuine while answering all our questions. She really impressed me by returning my calls and texts very quickly. I highly recommend ETHT because they have a great product, professional employees, and superior value.
debbie lucas
debbie lucas
03:08 06 Nov 21
Tony and his crew did a superb job with the delivery and set up. We were very pleased with the work they did and appreciated the knowledge Tony had of the hot tub.
Dennis Watts
Dennis Watts
18:46 27 May 21
Jason Hurley
Jason Hurley
22:34 26 Dec 20
trish mayhall
trish mayhall
09:28 22 Dec 20
JRG Plano
JRG Plano
19:50 07 Nov 20
East Texas Hot Tubs have a great selection and good prices. But you really only know if you purchased the right tub when sooner or later you need support. After more than 10 years and a second purchase during COVID-19, I think these guys are the best! They show up when expected, repair only what is needed, and are always there when you have questions. Oh, and their brands are the best and longest lasting from what I can tell.
Curtis Caldwell
Curtis Caldwell
20:50 08 Oct 20
Very knowledgeable and Friendly staff. Great service after the sale. Had a small problem after we had our hot tub a year or so. They came right out, fixed the problem and the service tech, I think his name was Albert was very friendly and even took the time to show me some pointers on maintaining our hot tub and answered all my question.
Michael Morman
Michael Morman
18:18 29 Apr 20
Leave message and no return call. Two separate days straight to answering machine 👎. Will find another company to help me
Jeremiah Dollgener
Jeremiah Dollgener
16:52 17 Apr 20
I purchased a hot tub for a great price there. The sales and delivery team were excellent.
Channing Travis
Channing Travis
17:18 26 Feb 20
This is the BEST Spa company ever! They are always so willing to help and explain when I have questions. They backed their warranty 100% no questions asked when I had problems. Hands down the best company to use in East Texas!!
Tenna Ellis
Tenna Ellis
01:49 29 Dec 19
Love my tub got it in August and Heidie was great to work with.Have had a little trouble with service on the stereo system. It went out after about 3 weeks and am still waiting for parts and it's now the end of December.Hoping that the 1 year warranty on the stereo startsanew when the new module is finally here.
Kris Charles
Kris Charles
15:16 01 Aug 19
Bought a Green Mountain Grill from here! The service was amazing! Mark went above and beyond helping me and educating me on pellet grills!
David Gardner
David Gardner
18:51 29 Jul 19
My wife has been an RN for 2 decades and deals with constant pain to varying degrees. We did our research and visited 3 Hot Springs dealers near us in Queen City, Texas. Also shopped 2 other highly rated competitors, should also say made phone calls to 2 other Hot Springs dealers. We got the Envoy in White and Shale. We added the Covercradle II lift, bluetooth sound system with pop up speakers and subwoofer, also the Fresh water salt water system and the ever wood steps. Zach made a great deal and Mark has provided the best customer service. Over a month and its helping with the aches, pains and it is a beautiful tub. Thanks to all.
Linda Williams
Linda Williams
17:42 23 Jul 19
Terri Hoskins
Terri Hoskins
01:20 23 Jul 19
Sandra Young
Sandra Young
22:46 22 Jul 19
LOVE
Jim Wroble
Jim Wroble
20:36 18 Jul 19
Jason Holman
Jason Holman
16:11 02 May 19
Great service and did a great job. Very pleased with my hot tub repair.
Cathy Conty
Cathy Conty
16:02 28 Apr 19
Great product. Good service. Employees very polite and knowledgeable about their products. Had little glitches on electric needs, but everything was resolved satisfactorily. Shout out to Albert.
Christy Wilkinson
Christy Wilkinson
22:59 27 Apr 19
Amie Hill
Amie Hill
23:06 22 Apr 19
We were going to purchase a plug and play online or at Sams for a great price, but we dreaded moving it to our yard(they deliver to curbside) and setting it up ourselves but mostly dreaded not knowing anyone locally to maintain the tub. 🤪We were SO relieved to get a very similar plug and play from Easr Texas Hot Tub and have them deliver it and set it up and so glad they will be there for us when and if we have issues OR when We decide to trade ours in possibly for a nicer one. 😎East Texas Hot Tub is a Family run business that truly cares. Thank you !!
Tom Thompson
Tom Thompson
14:37 19 Mar 19
Best tub in the business in my opinion. Little pricey but great tub. This is going to be my 4th Hot Springs Tub.
Janna Easley
Janna Easley
17:41 13 Feb 19
This place is fabulous! So many swim spas and hot tubs to choose from. I want one!! Great family business centered in every aspect of their business.
Cathy Hite
Cathy Hite
00:32 20 Jan 19
J Willy
J Willy
02:19 18 Jan 19
We were looking for a sauna, but they don't call back and the guy that gives prices is never at work. Something's wrong there. I ordered a sauna online. That's why places like this go out of business.
Terry Shaw
Terry Shaw
00:01 15 Jan 19
Randy Miller
Randy Miller
19:56 08 Jan 19
**Update- tub was delivered on the 3rd and I have to say the company and the delivery crew w ent way above to make all better. On a 5 star rating system I would say they went well above 5 in the end and the spa is amazing so in all brought the final rating up from a 1 to a 4. Thank you to all of them for a strong finish.****Went in the day before Thanksgiving and ordered a hot tub just over $11,000 from Zack. He said he would get with the owner and call me Friday or Saturday after Thanksgiving to let me know if our hot tub would be on the last truck of the year. He said we would have either our hot tub or a demo hot tub by Christmas depending on whether we made the last truck of the year. Didn't hear from Zack either day so I called the following Monday when they opened and after explaining who I was and what we were doing I guess it jogged his memory and he said our hot tub did make it on the last truck of the year. I guess they sell a lot of hot tubs. No big deal, we were just happy we were going to have our hot tub by Christmas. We then scheduled with our Jobs a staycation over Christmas and New Year's with the centerpiece being enjoying our new hot tub. Paid are $6,000 down and didn't hear a peep from them from that point forward. I called the Friday before Christmas to get an update and I was told by the owner that the truck would be in Monday Christmas Eve and we should have a hot tub delivered either Christmas Eve or the day after Christmas because service and delivery is working that week. I called the day after Christmas towards the end of the day and left a voicemail and as of right now on New Year's Eve I have yet to hear back and still have no hot tub. Tomorrow is our last day of our 10-day staycation and when we go back to work and still don't have a hot tub. I will update the review when we finally get our tub and review East Texas hot tubs separate from the hot tub review. My parents have had a Hot Springs hot tub for 20 years which is why we ordered one.
Ruby Johnson
Ruby Johnson
01:09 29 Nov 18
We have bought 2 hot tubs from East Texas Spa. They are great with great customer service! Albert serviced our hot tub and was very knowledgeable and found the problem. Same day service and hot tub back working. Albert is amazing! We will be using East Texas Spa in the future and hope if we have any problems that Albert will be our service man! Thank you Albert for all your help!
Callie Morton
Callie Morton
11:46 19 Nov 18
Russell W
Russell W
18:51 14 Nov 18
We really Love our Hot Speing Spa Hot Tub. They where very careful upon delivery. They have been very helpful with making sure our experience has been a good one. They also have a terrific service dept.
M P
M P
15:22 13 Nov 18
Great team and service
J Mun
J Mun
20:46 12 Nov 18
Richard Harris
Richard Harris
19:31 10 Oct 18
Nice people, professional job
Laurie Lehnhof-Watts
Laurie Lehnhof-Watts
21:48 21 Jul 18
bear hilliard
bear hilliard
20:24 17 Jul 18
Looking at used hot tub
leon smith
leon smith
20:54 25 Jun 18
Andrew Wagley
Andrew Wagley
13:40 08 May 18
On a Friday about 4 weeks ago I spent some time in the show room with a young man named Zach, We discussed hot tubs for a little while and I requested for him to come to my home to start laying out where we would put the tub. Zach told me he would call on Monday and we will get together at my house and lay everything out. He took my name number address, I have heard NOTHING. I bet they are great people and I bet they have a good product, but I can not keep chasing someone around to give them business.
Victor Rjesnjansky
Victor Rjesnjansky
02:10 09 Jan 18
Helpful, friendly people. A pleasure to deal with.
Dona Shipman
Dona Shipman
13:29 02 Sep 17
M
M
02:13 27 Jul 17
The Staff and Service are A+++ after we experienced issues with our pump in our Hot Springs Spa and we emailed Watkins regarding the issues. Our Service Tech "Robert" then confirmed with Watkins this was not a normal problem. We were able to have our pump replaced at minimal cost to us. Thank you so much for going above and beyond and providing EXCEPTIONAL CUSTOMER SERVICE!!!!
Robert Hobbs
Robert Hobbs
12:25 10 Oct 16
Great place to by a Spa.
Carolyn McMillan
Carolyn McMillan
12:47 07 Oct 16
Amazing Experience!!!! After dealing with another company in Lumberton, that was gonna call us when our hot tub came in(we called them often and after 3 mths I gave up)we never have heard back from them! I starting researching & found one of the best stores with so many floor models to an honest, knowledgeable & Great salesperson named Zack at the Tyler location!! Even though, it was twice the distance, he made the trip worth while & He is absolutely on top of his game and knows the products! He DOES CALL YOU BCK & has done follow up calls to check on us and any ?'s we may have! Ty Zack for turning a horrible customer service expected into a happy one! We love our Hot Springs "Relay" hot tub and thank you sincerely!
James Ward
James Ward
21:24 14 Jul 16
VERY satisfied with our experience and purchase. As one of the nearest dealers to purchase a Green Mountain Grill, we chose East Texas Spa in Tyler. It was well worth the drive (3 hr round trip). We would most certainly revisit and recommend if you are shopping for a grill, spa or spa equipment. So refreshing to meet a sales staff so knowledgeable about their products! Even on a busy Sat afternoon, they took the time to answer every question, show us all the features and even gave personal recommendations for cooking on our new grill. Their prices are good and sales staff helpful and enthusiastic. My only regret is that we were not in the market for a spa at the time as well. I have no doubt we would be just as happy as we were purchasing our grill from them.
Cal Adams
Cal Adams
15:27 12 Jul 16
These guys are the best. #1 Hot Springs Classic Hot Tub.and the best service people in town.You can't go wrong with these folks.
M6 Winery
M6 Winery
18:09 11 Nov 13
We recently purchased the Hot Springs Vanguard from East Texas Spa. We bought it for relaxation and entertainment and a little for the therapeutic benefits. After using it, we realized that we had underestimated the therapeutic benefits!The force of the adjustable jets and the action of the moto massage combined with the warm/hot water leaves you feeling great! The various seats have different jets to massage in different ways. One favorite is the foot massage after a long day.Randall and his staff are very friendly and knowledgeable about their entire line-up. After talking with us, they were able to recommend the best model for us. There was no pressure. The quality of the Hot Springs products sell themselves. We are very happy with our new Spa.Delivery and set-up were prompt and friendly too. Tony was most informative with his instructions as they patiently waited for the tub to fill. We were in the first evening.We have had it for over a month and still use it at least once/day. I like a 15 minute quiet start to the day as the dawn breaks to gather my thoughts and also to relieve tension after work. My wife likes to relax just before bedtime. However, we both agree that anytime is a good time to use the spa! We heartily recommend Randall Glaske and his Hot Springs line of spas!
mark Oates
mark Oates
20:18 28 Aug 13
Heidie from the Longview store was very helpful connecting me with a install from the Tyler store to setup a surprise birthday gift for my father. She deserves "the and then some award" ; that is how she works for her customers.Thank you for not only being helpful, courteous, and professional, but going the extra mile and then some!
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Longview Store

 

 

crista capshaw
crista capshaw
19:17 22 Sep 22
Heidi is so amazing! I’m a newbie when it comes to hot tubs and she is so patient and kind! She is very informative and knowledgeable. I will definitely be returning for all of my spa needs 🙂
Jennifer McFarren
Jennifer McFarren
20:26 21 Sep 22
Heidie is extremely knowledgeable. She answered all my questions and got us all hooked up.
Ryan Turner
Ryan Turner
15:38 02 Sep 22
I just want to let the world know that the Hot Springs hot tub we purchased from Heidi at East Texas Hot Tub 2 years ago has been nothing but amazing! Heidi has taken care of me for two years now. So if you are in the market for a hot-tub you definitely need to talk with her first. Thanks again Heidi!
Mark Littlejohn
Mark Littlejohn
15:42 06 Aug 22
Pulse is a great tub. Loving the ease of the salt system. Excellent and prompt communication at East Texas Hot Tub, Longview. Thank you for your knowledge Heidi.
Brenda Gingrich
Brenda Gingrich
21:12 27 Jul 22
What a tremendous experience we had with Heidie! We know nothing about hot tubs, just knew from research and family that we wanted Hot Springs. Heidie has such experience/expertise that we felt very secure in her hands. Electrician, Jerry, was amazing and Jerry, the delivery and start up man, was equally efficient and a pro. We have never experienced such fast and professional service! Can’t recommend them higher!!
Christopher Hunter
Christopher Hunter
16:09 26 May 22
Heide Healy at East Texas Hottub / Spas was helpful and informative throughout our buying process and through installation. Efficient and pleasant to work with! I highly recommend her services. We Love our Spa!😍
Lindsay Swanson
Lindsay Swanson
06:13 08 May 22
The steaks were amazing!
Donna Lee
Donna Lee
20:02 03 Dec 21
Heidi is absolutely wonderful to work with!! She goes above and beyond with customer service!!! She is extremely knowledgeable & offers suggestions & advice when asked. The process of buying a swim spa and/or hot tub was made very easy and she answered ALL of my questions, which was numerous. Even after getting a hot tub and discussing the swim spa with her the pros/cons of having both. (which there aren’t any cons honestly to having both) I am so extremely happy with my purchases, service, support, and am confident I made the right decision and choices for me and my family with her assistance. I look forward to continuing to work with Heidi & East Texas Spa in the future! Thank You Heidi!!!
Carla Murphy
Carla Murphy
17:59 19 Nov 21
Yay, Heidie is back! I haven't been to the store in quite a while. It was so nice to see you today. Thank you for all your help. So glad you're back.
debbie lucas
debbie lucas
03:03 06 Nov 21
Heidi was a pleasure to work with. She found us the tub we wanted very quickly. We are very pleased with the service from the purchase to the delivery and set up that Tony and his guys did. We decided on a refurbished spa and it turned out great. They have been quick to respond to any questions or concerns we have.
Rod Anderson
Rod Anderson
22:36 18 Oct 21
C Helmer
C Helmer
18:58 18 Oct 21
So nice people, helpful also! I'd recommend them if getting a hot tube,made it easy and set up was great also!
Erica Mercer
Erica Mercer
18:35 04 Apr 21
We recently bought a home with a 2007 Hot Spring hot tub. We’ve never had a hot tub before, but it was obvious it hasn’t been serviced in a very long time. We took out the parts we thought needed to be replaced to Heidie in Longview and she knew EXACTLY what we had and needed to get it up and running. Within 4 days the parts were ordered and one week later this hot hub is working just like new! We can’t be more thankful for Heidie’s urgency in getting it working and her knowledge on the product can’t be beat!!!
Heather Lummus
Heather Lummus
18:12 23 Mar 21
We bought a hot tub from Heidie at the Longview location.. from day one she went above and beyond to meet our needs ..not only did she find us a hot tub during covid ( someone backed out of their order) but allowed us to keep it in storage until our pool deck was built..she is extremely knowledgeable and answered all of our questions... including texts after hrs to help us maintain our hot tub right! We love our Hot Springs Envoy!!! WE owe Heidie a big THANK YOU for making it happen and for going above and beyond!!!!
Tracey Creech
Tracey Creech
15:37 05 Feb 21
We shopped a few other places for our hot tub, but our experience with Heidie was exceptional. She was honest and very knowledgeable. She didn’t act like a sneaky salesman. From the day we walked into her store until we received our hot tub, she was awesome. We love everything about our hot tub and it’s the best purchase we have ever made. Very therapeutic and has made us feel overall more healthy!! Thank you Heidie!!
taz moore
taz moore
19:03 13 Nov 20
Awesome
kyle moody
kyle moody
16:07 22 Oct 20
Not helpful staff. Didn't know much about tubs. Handed us the brochure when we asked questions. Wasn't interested in selling us an affordable tub just wanted to sell us the most expensive one they had once we opted to get a cheaper model the guy became disinterested. Would not recommend.
Chad L. Patterson
Chad L. Patterson
20:25 12 Sep 20
Excellent service and great products!!!
Cynthia Fischer
Cynthia Fischer
17:09 30 Apr 20
Called to have my hot tub repaired because it quit working. The service guys showed up and said the ground fault plug was bad but after replacing it there was still no power. After further checking they decided it was a fuse blown but they didn't have the fuse and said they couldn't get it...told me to take it to a hardware store and find a replacement. After telling them I have no knowledge of electrical stuff or fuses they they then charged me $250.00 and left. The hot tub was still not working so I basically paid them to show up and do nothing to repair the problem.i would NEVER recommend them to do repair work.
Holly Rogers
Holly Rogers
01:27 01 Mar 20
debra thomas
debra thomas
00:38 23 Feb 20
Showed up at 5:25 pm today the store was already closed. Hours on door said closes at 6. I guess we will take our business somewhere else. I would give minus review, but says I have to give at least a 1 star .
Jack Horner
Jack Horner
21:32 12 Jan 20
leonard moore
leonard moore
17:39 20 Nov 19
Awesome service . Had problems with my chemicals and Heidie replaced to find the correct chemicals needed to correct water clarity.
Shannon Harvill
Shannon Harvill
15:27 28 Nov 18
We recently purchased a Relay model. Greg Falcone did a great job on recommending the right model for us - excellent delivery and start up support as well. Thank you!!
Jake Davidson
Jake Davidson
19:30 29 Oct 18
A little late on phone calls back but eager to help and fix problems. Hot tub is great.
Tara Gunnells
Tara Gunnells
21:36 12 Jul 18
Great customer service and product knowledge.
Carolyn Baldwin
Carolyn Baldwin
11:12 24 May 18
Ray Pye
Ray Pye
17:00 26 Apr 18
Ed Salabor
Ed Salabor
18:45 24 Feb 18
Bought a 6 person Hot Springs tub from Greg Falcone of East Texas Spa in Longview and absolutely love the hot tub. Considered just about every other tub on the market (Bull Frog, Artesian, Jaccuzzi, ThermoSpa, etc). Selected Hot Springs for two reasons: Reputation of Hot Springs, integrity of Greg Falcone. He gave me an honest assessment of the various tubs and did not try to sell me the most expensive. He recommended the tub based on our needs and the features to meet those needs. Also, the service is outstanding. Albert was our service person and he took the time to give us tips and tricks on caring for the tub as this was out first hot tub. Outstanding product, outstanding people!
malakoff dental
malakoff dental
15:14 13 Feb 18
I highly recommend this company and here's why:1. straight talk- no talking around the subject, no b.s.2. they have contacts for electrical work/outlets if needed ( I did )3. they do what they say they are going to do and when they are going to do it, and that includes the electrical contractor.4. they follow through to make sure you are 100% satisfied5. if you are not satisfied they will stand by there work and make it rightNow, I'm not saying my hot tub was delivered and setup without hiccups, but the real measure of customer service is not demonstrated when everything goes right, but rather how they respond when there is an issue. In my case, the plug had slightly come out of the socket and I thought I had a lemon for a hot tub. Greg called repair, they were out next day, plugged it in, and wham, problem solved. Now, I love my hot tub and best of all, I have no buyers remorse and feel secure in the product and company. Buy from these people; you won't regret it. Dr. J. Royston
James Barkley
James Barkley
21:08 18 Jan 18
I have been an East Texas Spa customer for over fifteen years. Purchasing my spa was very simple. The best thing about my relationship with the company has been the quality and promptness of service when I needed it. The good part is I have needed service infrequently because of the quality of the product.Jim Barkley
Kim Pye
Kim Pye
01:00 05 Jan 18
I can not tell you enough...this is the place to buy your spa! Very patient when you are buying your first one and the customer service just gets better and better. Greg is awesome and Junior, who does the installing, is professional and courteous. Thank y'all so much for such a positive buying experience!
R “Kolohe'”
R “Kolohe'”
23:09 03 Jan 18
When you purchase a new product from anyone any brand you should first look at the company you are buying from. Whether you are buying a New Car or a New Coffee maker; the company that makes the product is far from the company that sells it!!Last month my wife and I experienced this FIRST HAND… We decided to purchase ourselves a new “Hot Tub” for our Christmas gift to each other and I started my research on the web. I research “Top Manufactures”, “Top Consumer Rated” and “Top Industry Rated”. I looked at specifications, Dimensions, and ALL the “Bells and Whistles” and WOW there are a lot of bells and whistles!!!I narrowed the field fairly quickly and brought the numbers down to just 4 that were in the “Top 10” list. Jacuzzi, Hot Springs, Nordic, and Cal Spa. (All three are offered in Longview) All were highly rated “Nationally” by both INDUSTRY and CONSUMER which only left us a little leg work to see which one we liked and purchase; Right??? WOW what a difference it makes to actually do the “Leg Work”. We spent about a week and listened to “Pushy” sales pitches on what makes “Our Hot Tub” the best and why the others are “NOT the quality” and really “NO NEED to Compare Shop the other places in town” “I have been in the business for 45 years and “NO BODY IS BETTER THAN ME”!!! We listened to one salesman tell us that his three brands were the best then in the next sentence tell us that two of his brands “weren’t brands that he would purchase” and one elderly gent would only show us “Videos” on his computer and had nothing to show on the floor. We really started getting discouraged when we Stopped by East Texas Spa next to “Casa Ole” on the loop.Greg, Laurie, and Cecile went out of their way to make us feel as if we were family instead of just another customer. Greg spent the time to explain his product in terms that even I could understand. They also encouraged us to “Check out the competition” if we found a better product then buy it!We looked at the “Google Ratings” for all the places we had visited and found that “East Texas Spa” is the ONLY place that has a 5 star rating and we now know why. Greg has answered EVERY question without hesitation and the installation team was extremely professional and “Happy” to help with all my questions.We purchased a new Hot Springs “Gleam” hot tub and are looking forward to many years of “Luxury”
John Gearheart
John Gearheart
14:31 07 Feb 17
Good atmosphere. Very knowledgeable employees. Great deals.
Creel Bradley
Creel Bradley
20:24 21 Jul 16
My wife and I recently purchased a new spa from Marissa. She is excellent. Very helpful and worked very hard to get us the best deal for our money. The products and service are outstanding. We would not buy from any other place. Thanks Marissa.
Taylor Carter
Taylor Carter
18:04 27 May 16
Purchased our Hot Spring spa 4 years ago and still running great! Marissa Laicer is VERY helpful and gave me tips/products to keep hot tub in great shape for years to come. I would highly recommend buying from EAST TEXAS SPA!
Rex Driggers
Rex Driggers
00:51 20 Mar 16
We have purchased three Hot Springs spas since 1990. Our first was a Grande and since that time we have had two Sovereign's. We sold the home with the Grande, built a new home, immediately bought a new Sovereign and nine months later it was destroyed by fire. We rebuilt after the fire and immediately purchased another new Sovereign. After the Grande there was never any doubt that Hot Springs built the best spa on the market. The only drawback we found to spa ownership was the continuous problem of water testing and maintenance. Then we were introduced to Silk Balance which simplified those issues to no end. Since using Silk Balance we have had no problems with water balance, requires no testing and avoids the residue that was normal when we were using the old chemicals. It is almost unbelievable as to the ease of routine maintenance since we converted to Silk Balance. Not only is it a simple procedure, the water has to be changed less often. My recommendation to anyone who is shopping for a spa is to purchase it at East Texas Spa in Longview where the service is excellent and without a doubt do not consider any product except Hot Springs and take the drudgery out of water maintenance by using Silk Balance. The quality and features of their products are second to none. We have had our current Sovereign is almost ten years old and we have never had a mechanical problem with it. Their warranty is the best in the industry and it is made in the USA.
jollyrodger
jollyrodger
21:21 22 Feb 16
We recently bought a hot tub from East Texas Spa - Longview. Our experience has been great. From installation to service after the sale, Chris,Heidi, and the rest of the staff have been wonderful. If you are thinking about getting a hot tub, this is the place to go. We love our East Texas Spa!
ANGELA MOORE
ANGELA MOORE
02:08 20 Feb 16
We purchased our hot tub from East Texas Spa Longvew, Texas, in June, 2014, and it is the best purchase we ever made! Heidi Healy was our sales agent, and we have been completely satisfied with her knowledge of our hot tub and her experience. She has always been there to answer our questions, whether it be in the store, by telephone, texting or emailing! Thank you Heidi and thank you East Texas Spa for making our lives a little more comfortable and fun!Mike and Angela Moore
Jeff Moore
Jeff Moore
18:29 22 Nov 14
We purchased our Hot Spring spa from Chris over 8 years ago. We have thoroughly enjoyed the spa and the helpful people at East Texas Spa. Chris still knows the exact model spa we purchased and is always willing to help. The few times we have had any problems they have always been handled very quickly.
Carol Guillory
Carol Guillory
21:39 06 Oct 14
Heidi was fantastic and SHE was the entire reason we purchased a spa from East Texas Spa. The only thing that we had issue with was when we had a leak in our spa. We went to Heidi and she scheduled a service person to come out to look at our spa. They found that the drain valve was loose. All they did was tighten it and left. Our bill for that was $162... and it was 5 minutes worth of work. That wasn't cool.
Robby Read
Robby Read
12:59 17 Sep 14
I was having trouble with the chemical balance and cleanliness of my hot tub. Heidie Healy at East Texas Spas has been very helpful in getting me the products that I needed and also some very good advice on how to clean and maintain my hot tub. Thank you for the good customer service.
Bonnie Jones
Bonnie Jones
18:41 27 Aug 14
Chris and Heidi are amazing. Heidi even lets me call her at home and has helped me figure out how to keep the right balance in my new Hot tub. Great service and freindly too !
Meredith Muller
Meredith Muller
22:54 26 Aug 14
My husband and I came to East Texas Spa in Longview to see about adding a hot tub to our deck. Heidie Healy answered every question we had & gave us information we didn't even know to ask for. She was better than professional....she made us feel like friends. She wanted us to be as informed as possible & make the best choice. She also gave us her own phone number to call her directly anytime so that she could help us with anything that we might have forgotten or were confused about. That's over the top customer service. We are very satisfied customers. We HIGHLY recommend East Texas Spa. Sincerely, Leonard & Meredith Muller
Lori Horn-Wilcox
Lori Horn-Wilcox
06:03 21 Dec 13
Every time I go into the store to purchase chemicals for my Spa Heidie, is so knowledgeable and she gladly helps me, I always have questions on how to care for the water/Spa , I feel like she teaches me and trains me perfectly, I go home and do exactly what she says and the water is perfect. I enjoy getting in my spa 3 times or more per week and it helps me feel like a new person. I could not live without my Hot Springs Spa .... Thank you Heidie your the best!!!!
Jan Belcher
Jan Belcher
01:26 18 Dec 13
If you wondering if buying a hot tub is a good idea I can tell you that for us it was the PERFECT decision!! We bought a Tiger River hot tub 19 years ago from East Texas Spa. It still works great today! Yes, through out these past 19 years we have had to have some occasional repairs - but at a maximum cost of less than $400 for the highest repair. On the occassions that we did have to have repairs done East Texas Spa was always quick, professional and took care of the problem. My husband and I both find it a wonderful way to relax in the evenings as well as the perfect beginning to a Saturday morning. I have had several orthopedic type surgeries and the hot tub is soooo soothing to my achy joints. Our hot tub stays hot 24/7 - ready to go - so all we have to do is flip the cover back and hop on in. I especially love the sented crystals and liquids that add relaxing aromas and softens the water. Heidie Healy at East Texas Spa was very helpful on my last visit in recommending some of the newer products they have to offer. So if you are wondering if a hot tub is a good investment for you, It sure has been for us. And if you're wondering where to go to find the perfect one for you , well, East Texas Spa, of course!! Gotta go, this time of year is stressful and our hot tub and my new bottle of Spazazz Eucalyptus Mint is calling my name 😉
David Etchelecu
David Etchelecu
16:01 25 Nov 13
I purchased a Hot Spring Spa about six months ago. I am completely satisfied with my spa. I know that I appear to be bias when I say that I would only recommend purchasing from East Texas Spa, but I am telling the truth.Purchasing a spa should never be done online. This type of purchase must be done at a facility that provided hands-on service and supplies. The people are so friendly and willing to help you prior and after your purchase.When you are in the market to purchase a spa, I recommend that you visit East Texas Spa.
Charles Rounds
Charles Rounds
21:37 21 Sep 13
I have loved the Vista Hot Springs Spa we purchased 6 years ago. Heidie Healy is a great representative for Hot Springs. We get supplies online or take a day trip to Longview or the Tyler stores.Hot Springs Spas are the best quality. I have been very pleased with customer support since we purchased the spa.
Jason Walker
Jason Walker
14:49 15 Sep 13
We recently purchased the Vanguard Spa, from East Texas Spa Longview. The customer service from start to finish was top notch! The knowledge that our salesperson, Heidie Healy, provided was more than helpful. Our family is enjoying the spa even more than we expected. I would not do business with any other provider, nor would we ever consider any other spa than Hot Spring. Thanks again Heidi for impeccable customer service!
Shauna Freeman
Shauna Freeman
13:16 28 Jun 13
We were very skeptical about making a large investment when we started researching hottubs. We visited Chris and Heidie at East Texas Spa numerous times while doing our research and they were the most knowledgable and informative sales group that we had visited. They really helped us to understand what we were investing in and what benifits HotSpring Spas have to offer. We purchased the HotSprings Vanguard spa in 2012 with the salt water system. The delivery team was very professional and had us set up and ready to go in no time. Really a great group of guys. This has been the best investement that we have made in a while. When we vacation we choose cabins with hottubs and we are always ready to get back to our HotSpring spa at home. Heidie even helped my guys put together a mothers day gift bag to spoil me rotten on Mother's Day. I encourage everyone to go by and talk to Chris and Heidie.
Bo Traywick
Bo Traywick
11:52 06 Jun 13
Best investment I have ever made. I have had my spa for over 10 years with no problems. Chris and Heidie have been "Super" to work with.
Mike Newland
Mike Newland
20:01 07 May 13
We bought our spa in 2001 from Chris and we have really enjoyed it. Here in 2013 is still running great.If we ever decide to replace it I will definitely be a return customer to East Texas Spa. Also there service with advice and tips on keeping the spa running has been flawless.
Claude Ford
Claude Ford
15:32 27 Mar 13
Everytime I visit the East Texas Spa they stop and make sure all my questions are answered and provide the chemicals that I need to fix orcorrect my problem. Heidie always seem to know the chmical answer to get my water correct.
Larry Luce
Larry Luce
14:41 28 Feb 13
Wonderfull folks to deal with! Service after the sale cannot be beat!
Daniel Parrish
Daniel Parrish
15:51 27 Feb 13
We have friends with Hot Spring spas from East Texas Spa who recommended we shop there when we were in the market. Very glad we did. You won't find a more relaxed approach to informing you about spas in general, and the details of the Hot Spring spas. Chris and Heidie are just excellent to work with. Once we made our selection, delivery was prompt, set up a breeze, and their installers know what they're doing. Overall, we couldn't have asked for a better experience. And service after the sale is like being part of their family, any question, any problem, they're more than happy to help. If you're in the market for a spa, you'll appreciate the experience. We did.
Sam Kelly
Sam Kelly
17:40 14 Feb 13
When we were thinking about about buying a hottub we went to East Texas Spa's. They were so helpful with what our desires were. They did not push anything on us, but did give us information on different spas and told us to compare online. We decided on a particular one and was shocked as to how soon it was delivered and set up! When we asked about chemicals verse salt water, they were very informative and knowledgeable! The delivery/setup crew was extremely professional and helpful. Everytime we go into the store, we are greeted by very friendly and professional people!! Could not have found a better place to do business!! Would and have reccommened them to many people!!
David German
David German
19:56 04 Feb 13
Heidie was very nice and informative. Prices are resonable and good selection of spa's and chemicals.
M Smith
M Smith
22:03 31 Jan 13
I greatly appreciated the friendly and very helpful service from Heidie Healy when I went in with questions about the Hot Springs Envoy that I bought second hand. She helped me to better understand how to maintain the ph level of my water and care for my filters.
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