Providing exceptional spa sales & service since 1986.

Picked install kit.. Location easy to find

Heidi has always been very helpful and shares little tips on how to keep my hot tub in good shape!

East Texas Hot Tub: A Wildly Good Time!

Let me tell you, East Texas Hot Tub isn’t just the best place to get a hot tub—it’s where dreams (and occasionally wildlife encounters) come true. I went in expecting to just browse, but I left not only with the perfect hot tub but also with a story that will be told at family gatherings for years to come.

The staff was incredibly knowledgeable, walking me through every detail with the patience of a saint. They answered all my questions, helped me pick the right model for my space, and even gave me tips on maintenance. Everything was going great—until the raccoon showed up.

As I was finalizing my purchase, a raccoon (who I assume was a longtime customer) waltzed through the door like he owned the place. He wasn’t scared, he wasn’t shy—he strutted in, climbed onto a display hot tub, and just stared at me, as if he was sizing me up. The employees didn’t even flinch. One of them casually said, “Oh, that’s Randy. He likes to test the jets.”

Sure enough, the little bandit pressed his tiny paws against the control panel, and boom—bubbles started going. He tilted his head, seemed satisfied with the settings, and then just sauntered back out the door like it was his job. The employees barely reacted, just saying, “Yeah, he approves that model.” That was all I needed to hear—I bought the exact hot tub Randy tested.

Now, every time I sit in my new hot tub, I wonder if Randy will show up and give me a nod of approval. Thanks, East Texas Hot Tub, for the best customer service, the perfect spa, and the most bizarre shopping experience of my life. Five stars, no question!

I own a home with a HotSpring Spa on Lake O' the Pines from 2017, from Heidi in Longview. I didn't know her storefront was there until yesterday and I stopped in mainly for a new filter. My experience with Heidi was truly 5 Star, in far more detail than I can go into here. She took care of my needs far beyond my expectations! I simply can't recommend her highly enough. If you're looking for a spa or need to care for the one you have, don't waste your time as a consumer with anyone else. I certainly won't.